Please read this section in full it explains many of the most frequently asked questions and shop policies.

All Silk scarves are made to order. Each scarf is printed on demand in Montreal and shipped directly to customers.

Please allow 2-3 weeks time for production and delivery.

The print on demand model is important to me because it eliminates unnecessary production waste, everything that is printed is already sold.

All sales are made by hand to order and are not refundable.

Please contact me if you have received the wrong item or there is damage to your piece at hello@ashcascade.com.
We’ll make it right. :)

Please note COVID-19 may affect shipping times.

Ash Cascade Design is not responsible for lost or stolen packages. Please ensure mailing address is correct as these orders cannot be replaced.

Due to some residual ink from the print process, for first washing wash alone with a full load setting in cold water. Add a mild detergent, 1/2 cup vinegar and 2 tsp salt. For future washes, machine wash cold water with a phosphate free detergent. Add a mild fabric softener to enhance softness and drape.

Machine dry on low heat or hang to dry.Iron on silk setting (delicate) with low steam. Expect some shrinking: 1% in width and length